1. Who is responsible for your information

Wadenlo is responsible for the store information described in this policy.

Email: info@wadenlo.com
Phone: +1 602 935 5014

2. Information we collect

Depending on how you use the store, we may collect:

• Identity and contact information: name, email address, telephone number, billing address, and delivery address.
• Order information: products ordered, order value, delivery details, return or cancellation requests, and customer-service history.
• Account information: username, encrypted password credentials, saved addresses, and account preferences when you choose to create an account.
• Payment-related information: payment status, transaction reference, and limited payment-method details that a payment processor returns to us. Payment details entered at checkout are transmitted to the payment processor supporting the method you select.
• Device and site information: IP address, browser type, device information, cookie or session identifiers, pages requested, timestamps, and security or server logs generated through normal site operation.
• Communications: information you provide in emails, telephone calls, forms, reviews, or other messages to Wadenlo.

3. How we collect information

We collect information directly from you, automatically through essential site operation, and from service providers when they return information needed to complete a transaction or delivery.

4. WordPress and WooCommerce

Wadenlo’s store uses WordPress and WooCommerce. These systems process the information needed to run the website, maintain a shopping cart, create and manage accounts, receive orders, store order records, and support returns and customer service. Our hosting provider also processes site files, databases, and technical logs so the store can operate securely.

5. How we use personal information

We use personal information to:

• provide the website, cart, account, and checkout;
• process, fulfill, deliver, cancel, return, exchange, or refund an order;
• communicate about products, orders, and customer-service requests;
• prevent fraud, abuse, unauthorized access, and other security incidents;
• maintain business, accounting, and transaction records;
• debug, protect, and improve the reliability of the store; and
• comply with legal obligations and enforce our policies.

6. Payment processors

When you enter payment information, it is transmitted to the payment processor supporting the payment method shown at checkout. The processor uses the information under its own privacy policy and provides Wadenlo with the transaction status and other information needed to manage the order. Do not send complete payment-card details to Wadenlo by email or contact form.

7. Delivery providers

We provide delivery providers with the information reasonably necessary to deliver and support an order, such as the recipient’s name, delivery address, phone number, and relevant order or package details.

8. Other disclosures

We may disclose personal information to service providers that support hosting, site operation, email, customer service, security, accounting, and professional advice. We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect customers or the store, investigate fraud, or complete a business reorganization. Service providers may use information only for the services they provide or as permitted by applicable law.

9. Sale and targeted-advertising sharing

Wadenlo does not sell personal information for money and does not currently share personal information for cross-context behavioral advertising. If these practices change, we will update this policy and provide any choice required by applicable law before using information in that way.

10. Cookies and similar technologies

WordPress, WooCommerce, and our hosting systems may use cookies or similar technologies that are necessary for core functions such as maintaining the cart, remembering a session, signing in to an account, securing the site, and balancing or caching site traffic.

As of the date above, Wadenlo does not intentionally use analytics or advertising cookies. If analytics or advertising tools are added, this policy and any required privacy choices will be updated before those tools are used.

11. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including completing orders, supporting customers, keeping business and transaction records, preventing fraud, resolving disputes, and meeting legal obligations. Retention periods vary by the type of information and the reason it is held.

12. Your privacy choices and rights

You may ask to access, correct, or delete personal information associated with you. Depending on where you live and subject to applicable exceptions, you may also have rights to receive a copy of information, limit certain uses, opt out of certain disclosures, or appeal a privacy decision. Wadenlo will not discriminate against you for exercising a privacy right provided by law.

Send a request to info@wadenlo.com with the subject “Privacy Request.” Describe the request and the email address associated with your orders or account. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

13. Data security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, transmission, or storage system can be guaranteed completely secure. Contact us promptly if you believe information associated with Wadenlo has been compromised.

14. Children’s privacy

The store is not directed to children under 13, and Wadenlo does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it when required.

15. Third-party sites

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own notices, not this policy.

16. Changes to this policy

We may update this policy as our practices, services, or legal obligations change. The current version will be posted here with a revised “Last updated” date. Material changes will be communicated as required by applicable law.

17. Contact Wadenlo

Privacy questions or requests can be sent to info@wadenlo.com, by phone at +1 602 935 5014, or by mail to Wadenlo, 3500 Marvin St, Santa Maria, CA 93455, United States.