Frequently Asked Questions
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Frequently Asked Questions
Quick answers about ordering, delivery, returns, cancellations, and support at Wadenlo.
What does Wadenlo sell?
Wadenlo offers a focused online selection of lawn, garden, and outdoor power equipment. Check each product page for the exact model, included items, specifications, and price.
How much is standard shipping?
Standard shipping is free for eligible U.S. orders. The options available for your items and delivery address are shown at checkout. See the Shipping Policy.
How long does delivery take?
Orders are processed within 1 business day. Estimated transit is 2–4 business days, and typical total delivery time is 3–5 business days. Delivery times are estimates and may be affected by events outside Wadenlo’s reasonable control.
Can I change my delivery address?
Contact us immediately at info@wadenlo.com. We will try to make the change, but it is not guaranteed after fulfillment has begun.
Can I cancel an order?
Request cancellation immediately. We will try to stop the order, but cancellation is not guaranteed after fulfillment has begun. If it has shipped, the Returns & Refunds Policy applies after delivery. Read the full Order Cancellations Policy.
What is the return window?
You may request an eligible return within 30 days of delivery. The item must be unused, complete, and in its original packaging with all included materials.
Do you charge return shipping or a restocking fee?
Approved eligible returns receive a prepaid return label, and Wadenlo does not charge a restocking fee for an approved eligible return. Contact us before sending anything back.
What if my delivery is damaged, incorrect, or missing an item?
Email info@wadenlo.com within 48 hours of delivery. Include the order number, a description of the issue, and clear photos when relevant.
Can I exchange an item?
Exchanges are available for defective, damaged, or incorrect items. Report the issue within 48 hours of delivery so we can review it and provide instructions.
When will I receive my refund?
After an approved return is received and inspected, please allow 5–10 business days for the refund to be processed.
Which payment methods can I use?
The payment options currently available for your order are displayed at checkout. A method is available only when it appears there. Learn more on the Payment Methods page.
Where should I send a return?
Do not send a return without approval. Contact Wadenlo first, and follow the return instructions and prepaid label provided for an approved eligible return.
How do I contact Wadenlo?
Email info@wadenlo.com or call +1 602 935 5014. Business hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time. You can also visit our Contact page.